FAQ-Jiangsu Bainuo Medical Technology Co., Ltd.

FAQs

Frequently Asked Questions

We offer 24/7 customer service to resolve your issues quickly and efficiently.

Is professional training required before using the product? How can I obtain training support?

Certain active devices and high-risk consumables must be used only after appropriate training. Upon order placement, our company will arrange for a regional engineer or the clinical support team to provide either online video guidance or on-site operational training, as specified in the contract. You may also schedule a remote demonstration via our customer service hotline, and training records will be promptly archived for future reference.

Do the products of Jiangsu Bainuo Medical Technology Co., Ltd. hold national medical device registration certificates?

Yes. All of our medical device products have obtained, in accordance with the law, either an NMPA (National Medical Products Administration) registration certificate or a filing receipt. You can also scan the unique traceability code on the product packaging to access the corresponding qualification documents.

How long does international shipping take?

The standard international logistics transit time is approximately 12–25 business days.

Medical Device Return and Exchange Policy

The product must be unused and in its original packaging; returns or exchanges may be requested within 30 days.